Service

The service department of EKOVUK MEDI, s.r.o. is currently the sole approved dealership authorized to carry out any repairs to the PNEUVEN BEVUK, MEDI, RELAX and KOSMETIK devices.  Aside from service activities, we conduct regular safety inspections and provide professional training of operators.  Services can be ordered easily by filling out our on-line order form.

Our service technicians have the highest qualifications meeting the requirements of Notice no. 50/1978 Coll., Sections 7, 8, 9.

Any break of the safety seal is in violation of the device user manuals and the manufacturer bears no liability for any possible injury to the user. 


Repairs

Depending on the age of the device, repairs are either under warranty or post-warranty. The warranty period of devices is 24 months, while device accessories are covered by a warranty of either 24 or 12 months.  The length of the warranty is stated in the warranty certificate. 

To have repair work performed under warranty, don’t forget to enclose a copy of your warranty certificate. 

In the event of a refund claim, it is necessary to submit a refund claim form, or possibly fill one out at our office, stating the particular nature of the defect. Further, it is necessary to state how you would like the claim to be settled.

Post-warranty repairs will be carried out after the price of the repair has been approved by the customer and confirmed in the work order.  We also offer post-warranty service of Pneuven devices at the customer.  An hour of work of our service technicians costs 450 CZK/hr, the price for traveling to the worksite is 7.50 CZK/km, and prices are listed without VAT.  Additional information is available in the Basic price list for service and repairs.

Items to be repaired must be delivered to the address of the seller.  All repairs are subject to the Refund guidelines.


BTK

The PNEUVEN BEVUK and MEDI models are classified as medical devices according to Act no. 123/2000 Coll. on medical devices as currently amended.  The operators of these devices are also required pursuant to Section 28 of this law to ensure their regular maintenance and service through periodic safety inspections. Organizations providing medical services are recommended to inspect these devices once per year.

With respect to the health and safety of end users, it is also advisable to perform safety inspections for the PNEUVEN RELAX and KOSMETIK devices.

Failure to regularly inspect devices may invalidate the warranty obligations of the seller.  Also note that according to the instructions of the State Institute for Drug Control (SÚKL ZP-19) regarding the inspection of medical devices for health care providers, safety inspections and service may only be carried out by the manufacturer or an authorized dealer.  Any violation of these provisions invalidates the safety inspection.

The price for carrying out a safety inspection is 2,000 CZK without VAT.  The customer will receive a protocol which meets the requirements of government inspection authorities and should be kept on record.

We also offer inspections of electrical systems according to current regulations for a price of 1,000 CZK. 


Refund guidelines

The refund guidelines of EKOVUK MEDI, s.r.o. , valid as of 1.9. 2012, are drafted in accordance with Act no. 513/1991 Coll. of the Commercial Code and Act no. 40/1964 Coll. of the Civil Code, as currently amended.  

Downloads 

Refund guidelines

Refund claim form


Business terms

The business terms govern the mutual rights and obligations of the contracting parties arising based upon the purchase contract via the internet shop.

Downloads

Business terms


Service price list

Downloads

Service price list

 


Service order form